Sendah is a one-stop shop for all your sending needs. It is a secure, reliable, and convenient way to send mobile airtime top up (load), electronic gift certificates, fresh flowers, gadgets, health and personal care items, and other exciting products to your loved ones in the Philippines. Simply put, Sendah is “the better way to send.”
You must be at least 18 years old to register an account on Sendah. Upon registration, you are automatically assigned a Sendah wallet.
Your Sendah wallet holds the available credits you can use to purchase any Shop & Send product or to avail any service offered by Sendah including Send Load, Send SM Gift Pass, and Pay Bills. You can top up your Sendah wallet any time and you can always use your remaining credits for future purchases.
As long as you have enough credits in your Sendah wallet, you can Send Load, Send SM Gift Pass, or purchase any Shop & Send item. You can use your credit card or PayPal account to top up your Sendah wallet. Sendah credits are available in the following US dollar denominations: $10, $15, $25, $50, $100, $150 and $200.
After signing in to your account, click on My Account (located at the upper right corner of the site). Click on ORDER HISTORY AND DETAILS if you wish to see your previous Shop & Send transactions. For Send Load transactions, choose MY LOAD TRANSACTION, and for Pay Bills, select PAYBILLS TRANSACTION.
We implement strict anti-fraud measures to safeguard your transactions. Your transaction may be placed on hold if you have provided inconsistent payer details or if your payment source is deemed high-risk.
To lift the temporary hold, our Customer Service Representatives will need to verify your account. Please send an email to firstname.lastname@example.org provide your Sendah username, full name, and PayPal email address. You may also be required to send a scanned copy of a valid ID (a government issued ID such as Passport, Driver's License, etc.) on a case to case basis, to verify your account.
Note: Please do NOT send any of your passwords. We will never ask for your password, or any other confidential information.
To send load, provide the prepaid mobile number of your recipient and choose the denomination you want to send. Make sure your recipient's number is currently active to avoid cancellation of the transaction.
Your recipient will get the load within a few seconds to two (2) minutes after you complete the transaction. However, delays may be encountered if there is congestion in your recipient's mobile network or during system maintenance. In such cases, your transaction will be queued for retry, and once the mobile network's prepaid system is restored, load will be sent. You will be charged only once per transaction no matter how many times it is retried. If the transaction could not be completed within 24 hours, it will be cancelled and the full amount will be credited back to your wallet.
For security reasons, Sendah is implementing a daily SendLoad limit set at $30 per day. If you wish to increase your daily Sendload limit, you may contact our customer service.
Regular Load can be used to make local and International calls and texts to all networks
|PHP 30.00||$1.00||PHP 30.00 worth of calls and text||15 Days|
|PHP 115.00||$2.85||PHP 115.00 worth of calls and text||45 Days|
|PHP 200.00||$6.60||PHP 200.00 worth of calls and text||60 Days|
|PHP 250.00||$7.10||PHP 250.00 worth of calls and text||60 Days|
|PHP 300.00||$7.50||PHP 300.00 worth of calls and text||75 Days|
|PHP 500.00||$12.50||PHP 500.00 worth of calls and text||120 Days|
|PHP 1000.00||$25.00||PHP 1000.00 worth of calls and text||120 Days|
Smart Bro Load can be used for internet surfing using the Smart Bro USB modem
|PHP 30.00||$1.00||Up to 90 minutes Internet Broadband use||15 Days|
|PHP 115.00||$2.85||Up to 345 minutes Internet Broadband use||45 Days|
|PHP 200.00||$6.60||Up to 600 minutes Internet Broadband use||60 Days|
|PHP 300.00||$7.50||Up to 900 minutes Internet Broadband use||75 Days|
|PHP 500.00||$12.50||Up to 1500 minutes Internet Broadband use||120 Days|
|PHP 30.00||$1.00||PHP 30.00 worth of calls and text||15 Days|
|PHP 150.00||$5.00||PHP 150.00 worth of calls and text||45 Days|
|PHP 300.00||$7.50||PHP 300.00 worth of calls and text||75 Days|
|PHP 500.00||$12.50||PHP 500.00 worth of calls and text||120 Days|
|Regular Load can be used to make local and International calls and texts to all networks|
|PHP 30.00||$1.00||PHP30.00 worth of calls and text with Free 4 texts to Sun and other networks||15 Days|
|PHP 50.00||$1.75||PHP50.00 worth of calls and text with Free 8 texts to Sun and other networks||15 Days|
|PHP 150||$5.00||PHP150.00 worth of calls and text with Free 25 texts to Sun and other networks||45 Days|
|PHP 300||$7.50||PHP300.00 worth of calls and text with Free 50 texts to Sun and other networks||75 Days|
|PHP 500||$12.50||PHP500.00 worth of calls and text with Free 90 texts to Sun and other networks||120 Days|
|Unlimited Sun-to-Sun Texts with Free local Sun-to-Sun Calls|
|PHP 20.00||$0.80||Unlimited Sun-to-Sun text with Free 20 min Sun-to-Sun calls||2 Days|
|PHP 50.00||$1.75||Unlimited Sun-to-Sun text with Free 1hr Sun-to-Sun calls||7 Days|
|PHP 150||$5.00||Unlimited Sun-to-Sun text with Free 4hrs Sun-to-Sun calls||30 Days|
UNLIMITED CALL AND TEXT
|Unlimited Local Sun-to-Sun Calls and Texts|
|PHP 25.00||$0.85||1 Day Unlimited Sun-to-Sun Call and Text||1 Day|
|PHP 100.00||$3.50||Unlimited Sun-to-Sun Call and Text||5 Days|
|PHP 150.00||$5.00||Unlimited Sun-to-Sun Call and Text with Free P25 regular load||7 Days|
|PHP 450.00||$13.00||Unlimited Sun-to-Sun Call and Text with Free P50 regular load||30 Days|
|Sun Broadband Wireless Load can be used for internet surfing using the Sun Broadband Wireless USB modem|
|PHP 50.00||$1.75||1 Day Unlimited Internet Broadband use||1 Day|
|PHP 100.00||$3.50||Up to 12 Hours Internet Broadband use||4 Days|
|PHP 300.00||$5.00||Up to 48 Hours Internet Broadband use||10 Days|
|Budget Text can be used to send texts to other networks|
|PHP 20.00||$0.80||40 Text to other networks||5 Days|
|IDD load can be used for international calls to the US, Canada, Hong Kong, Singapore and China|
|PHP 50.00||$1.75||P2 per min calls to US, CAN, HK, SGP & CHN||15 Days|
|PHP 100.00||$3.50||P2 per min calls to US, CAN, HK, SGP & CHN||30 Days|
CALL AND TEXT COMBO
|Economical load for Local Sun-to-Sun Calls and Texts|
|PHP 30||$1.00||40 minutes Sun-to-Sun Call and 120 Sun-to-Sun Texts||3 Days|
Note: Prices may change without prior notice
If the mobile number you are trying to top up is no longer active, your transaction will be cancelled and you will be refunded the full amount.
You can use Send Load to top up Smart (Smart Buddy, Smart Bro, Talk 'N Text and Addict Mobile Prepaid) / Globe (Globe Prepaid, Globe Muzta and Touch Mobile) / Sun Cellular mobile numbers.
Only key major cities nationwide are acceptable for delivery. In cases where the recipients live in areas not covered by the delivery service, they have the option to dine in or take out the Jollibee Padala Package at the Jollibee stores of their choice.
For orders amounting to Php 5,000 and above, Jollibee requires a lead time of at least five (5) days to deliver said orders. Orders below Php 5,000 shall be processed the following day, provided said orders are received before 1:00PM Philippine time.
No. Strictly for Dine-in/Pick Up Only. However, recipient can dine- in /pick up the orders in any Red Ribbon stores nationwide.
Please allow a 5 day lead time for your order. Cut off for orders is 1PM Philippine time.
Delivery schedule for Metro Manila is from 11:00AM onwards, Monday to Sunday.
Delivery schedule in the provinces is from 11:00AM onwards, Tuesday to Saturday. Your recipient may also pick-up his/her package at the nearest courier branch if he or she happens to live outside the delivery zone area of our courier service.
Orders should be placed two (2) days prior to the desired delivery date. If for any reason, the desired delivery date cannot be met, you will be informed through email.
Aside from airtime mobile credits (load), gift certificates, flowers, etc, Sendah also offers services that promote a healthy lifestyle. Under the Beauty, Health and Personal Care category, you can purchase Emergency Room cards, Sendah Dental Cards, and Panaload Super – a load plus Personal Accident insurance product.
PanaloCare DHI is an affordable Daily Hospital Income (DHI), Intensive Care Unit Income (ICUI) and Personal Accident (PA) insurance product that will be sold through Ayannah’s Sendah Direct Platform.
The Emergency Room Card Plus offers 3 variants that can be used at any accredited hospital of MedAsia in partnership with Paramount Life & General Insurance Corporation. It offers coverage of up to Php 5,000 (emergency room services) and up to Php 10,000 (accidental death benefit).
Important: The ER card is a guarantee that your recipient will get prompt medical treatment in case of an accident. Please remind your recipient to carry this card with him/her at all times and to have a valid ID ready if ever he/she needs to avail the emergency room service.
As defined by Paramount Life & General Insurance Corporation, an emergency means life threatening or accidental injury or a sudden and unexpected onset of a condition, which at the time of occurrence reasonably appears to have the potential of causing immediate disability or death or which requires the immediate alleviation of pain or discomfort. This illness or injury requires immediate and urgent medical care, which the member secures within 24 hours from said onset or occurrence provided such illness or injury is not part of the exclusions.
Your recipient needs to register his/her ER Card Plus by calling MedAsia Philippines at telephone numbers +632 636-6832 (Metro Manila Operations Hotline) and at 1-800-1-888-0012 (Provincial Toll Free No.).
Your recipient will then be required to give the following information:
The card will be ready for use 72 hours after registration.
The ER Card is valid for one (1) year from date of activation. It can only be used once within the validity period. It cannot be used for emergency care services in emergency rooms of hospitals that are not accredited by MedAsia.
Important: Activate the ER Card Plus before the date indicated on the face of the card. Failure to do so will render the card expired. A valid ID must be presented along with the ER Card to the admitting hospital to avail of the emergency room service.
The ER Card can be used by anyone aged 4 years up to 64 years. Only a maximum of three (3) cards can be availed of by one person within a 12-month period.
The benefits of the ER Card cannot be transferred to any other person or entity. The person under whose name or identity the card is registered is the sole beneficiary of this card.
Sendah does not warrant the quality of service or treatment provided by the hospitals/clinics and/or its staff. In no event will Sendah or its service providers be liable for any consequential, punitive, or special damages arising from negligence or improper treatment of the hospitals/clinics and/or its staff, even if a representative of Sendah or any supplier has been advised of the possibility of such damages, or for any claim by any third party arising from such occurrence.
Please call MedAsia Philippines at 636-6832 (24-hour hotline for Metro Manila Operations) or 1-800-1-888-0012 (Provincial Toll Free Number) for the latest and complete list of accredited hospitals and medical centers.
Note: Where emergency room services are availed to a non-accredited hospital. Only 80% or Php 4,000 of the total emergency room billing is reimbursable by Paramount. Also, such emergency room services are strictly limited to incidences directly caused by vehicular accidents.
Treatment of these emergency cases must be done inside the emergency room of a hospital only. In order to file such a claim, the cardholder must present the valid ER Card, valid identification, original copy of Police Incidence Report relating to the vehicular accident and emergency room billings.
You may check the Directory of Accredited MedAsia Hospitals: http://www.paramount.com.ph/products-services/special-lines/er-card/er-card-affiliated-hospitals
Your recipient can use the Sendah Dental Card to get quality and affordable dental care at any accredited clinic of the Dental Network Company.
The Sendah Dental Card is valid for one (1) year only. The card must be used before the expiry period (expiry date can be seen in front of the card). A valid ID must be presented along with the Sendah Dental Card to any accredited clinic for prompt service.
The Sendah Dental Card must be activated before the date indicated on the face of the card. Failure to do so will render the card expired. The card can be activated by contacting the Dental Network Company Hotline. The telephone numbers are: +632 535-3181 and +632 535-3187 for Metro Manila and 1-800-101-DENTAL (provincial toll free number).
During activation, you will be asked to provide the operator with the card number indicated on the face of the card and the Dental Card PIN found at the back of the card.
The card is ready for use 72 hours after activation.
Sendah Dental Plan A Coverage (Adult Individual - Ages 13 and Above)
The benefits are non-transferrable. Only the person for whom the card is registered can avail the benefits.
What are the cases not covered by the Sendah Dental Card?
The following cases are not covered by the Sendah Dental Card:
Sendah does not guarantee the quality of service provided by the clinics and/or its staff. In the same way, Sendah or its partners shall not be liable for any punitive, consequence or damages that occur during the improper treatment or negligence by the clinics and or/its staff, even if the possibility of such damages has been advised to Sendah's representative.
You may call the Dental Network Company Hotline for a list of dental clinics that accept the Sendah Dental Card. The telephone numbers are: +632 535-3181 and +632 535-3187 for Metro Manila and 1-800-101-DENTAL (provincial toll free number).
ER Vantage are one-time use emergency hospital cards.
ER Vantage program provides coverage for hospital emergency care leading to admission. It could also be used just for hospital out-patient emergency care. There are 3 variants of ER Vantage card that one can choose depending on his/her needs.
|Variants||ER Vantage 40||ER Vantage 60||ER Vantage 80|
|Aggregate Benefit Limit||Php 40,000||Php 60,000||Php 80,000|
|Room Classification||Ward||Semi-Private||Regular Private|
|Price||US$ 30||US$ 35||US$ 40|
Depending on the program’s service coverage, the following are the covered conditions:
Accidents except for cerebrovascular accidents (stroke) and injuries suffered because of member’s misconduct, voluntary participation in hazardous sport or activity and military service or under conditions of war.
ER Vantage card depending on the chosen variant provides coverage of hospital emergency room care plus expenses for the room and board, diagnostic and therapeutic procedures as medically necessary during confinement up to the plan aggregate limit. Special modalities of treatment is also subject to Php5,000 inner limit.
The ER Vantage card are for one-time use only, regardless if the total aggregate benefit limit is consumed or not.
The advantage of ER Vantage card is that for a very affordable amount, you are assured of assistance, if not all, for the big portion of the hospital emergency care expenses that you will incur.
For ER Vantage once there is an admission, a PhilHealth coverage is required. However, for those who do not have PhilHealth coverage, one may just pay the PhilHealth portion of the hospital bill before discharge.
It is so convenient to have an ER vantage card. The only membership requirement is the age. Individuals must be 6 months to 64 years old from the card’s effectivity (7days after registration). Registration is just through text.
No, you can use your emergency hospital card, 7 days after registration. That is why it is important to immediately register your ER Vantage card once you get it.
There is no limit of the number of cards that you may register in your name within a year. However, you can only register the second card after the first card is availed. Meaning there should only be one active card at any given time.
You cannot register an ER Vantage card if you are already enrolled in other PhilCare’s health programs with hospitalization benefits even if your aggregate benefit limit was already consumed.
Yes, you may register an ER Vantage card in behalf of another person as long as you know their personal data required for the text registration. Individuals to be registered must be 6 months to 64 years old from the date of the card effectivity (7 days from registration).
You may use the card within one year from the start of card effectivity
Until registered, the ER Vantage cards are transferable. That is why one can purchase the cards for gifts or corporate giveaways.
No, services can only be availed in the designated hospitals. We have already made arrangements with the hospitals regarding the procedures for accepting the cards and provision of services.
There are more than 450 hospitals nationwide where you may avail the services for ER Vantage card.
The following are the diseases and conditions in which the emergency and hospitalization health cards cannot be used. No health care benefits shall be paid for the following services, procedures or conditions. This is not a complete list of non-covered illnesses and diseases. PhilCare reserves the right to have the final interpretation of all definition, provisions and articles relating to the health cards.
A. List of diseases not covered but not limited to:
Anal fistulae / Asthma / Auto immune conditions / Cardiovascular diseases / Calculi of the urinary system / Cataracts / Sinus conditions requiring surgery / Cerebrovascular diseases / Cholecystitis/cholelithiasis / Chronic skin conditions / Cirrhosis of the liver / Collagen disease / Degenerative conditions / Diabetes mellitus / Diseased tonsils requiring surgery / Endometriosis / Epilepsy / Gastric or duodenal ulcer / Hallux valgus / Hemorrhoids / Hernia / HIV/AIDS / Hypertension / Neurologic conditions / Obesity, dyslipidemia and other metabolic conditions / Pathological abnormalities of nasal septum and turbinates / Thyroid conditions / Tuberculosis / Tumors, whether benign or malignant of all organs and organ systems, including malignancies of the blood or bone marrow / Non-emergency case during point of availment / Pre-existing and congenital conditions Pre-existing and congenital conditions – An illness or condition shall be considered pre-existing if, prior to the effective date of health coverage the pathogenesis of such illness or condition has started, whether or not the member is aware of such illness or condition.
B. General exclusions applicable to health care coverage.
You may check out PhilCare's list of service providers here: http://www.philcare.com.ph/er-cards-service-providers
These cards allow you to avail of consultation services from its national network of medical specialists, and dentists in any of PhilCare’s affiliated hospital or clinics for one year.
1. Unlimited medical and dental consultations for adults aged 65 years old and above at any PhilCare’s affiliated hospital or clinics nationwide for one year.
2. Unlimited medical and dental consultations for adults aged 18-64 years old at any PhilCare’s affiliated hospital or clinics nationwide for one year.
3. Unlimited medical and dental consultations for adults aged 1-17 years old at any PhilCare’s affiliated hospital or clinics nationwide for one year.
Frequently Asked Questions
1. What are the benefits of the consultation cards?
The PhilCare Consultation Card allows you to avail of unlimited out-patient consultation services for 12 months from its nationwide network of medical specialists and dentists.
2. Can I use it when I am hospitalized?
No, the consultation card is only for an out-patient consultation.
You can seek out-patient consultation from PhilCare affiliated physicians regardless if they are hold their clinics in the hospital area or in another premises/clinic outside of the hospital.
3. Is it transferable?
The consultation card is not transferable once successfully registered. The name that has been entered during SMS registration will be the recognized PhilCare member.
4. How to register?
Read and carefully follow the SMS registration instructions on the reverse of the PhilCare Consultation Card. Registration is required for the availment of benefits. Coverage is effective three (3) calendar days from successful text registration. By registering, you agree to the terms and conditions governing the use of the Philcare Consultation Card.
To register, text details to any of the numbers below and in the following format:
0908-8872273 for Smart 0917-8872273 for Globe 0932-8872273 for SUN
Product code Serial NumberPin CodeFirst Name, Middle Name,Last Name Birth Date (mm/dd/yyyy)Gender(m/f)Birth Place(city/province).
MDCK MDCK12345 12345 Juan,Reyes,DeLa Cruz 01/01/2001 M San Fernando, Pampanga
5. When will the one year coverage start?
The count of one year starts once card is activated. Card is activated three (3 )days after successful registration.
6. How would I know if I was able to successfully register?
Once the PhilCare system receives your registration text, you will receive a text reply from Philcare informing you if your registration is successful or not and will advise you is there is a concern in the data you entered.
If you have not received an SMS reply within 15 minutes or you need assistance to register, please call our Customer Service Hotline at +63 (2) 462-1800. For outside Metro Manila, please call 1-800-1888-3230 Toll Free for PLDT
7. When can I avail the consultation service?
After three (3) calendar days of successful registration, you can already avail of consultation services.
8. What is the procedure for availment of the consultation services?
Set an appointment with the doctor prior your day of visit to make sure that he will be holding his clinic on the day you desire to have your consultation and also that you will be accommodated.
You have to present a Letter of Authorization (LoA), personalized member card and one (1) valid ID to the doctor on the day of availment.
Note that consultation must be availed within the LoA validity period which is with Three (3) calendar days start from day of issuance and must be provided by the doctor indicated in the LoA.
9. How do I get a LoA?
The beauty of the consultation card, it is very convenient for you to get a LoA. You just self-generate it from the PhilCare website. You can do it in your most convenient time and day.
Here are the steps to get a LoA:
Step 1 : Go to www.philcare.com.ph/consultationcards and click request for LoA. Input your certificate number provided to you upon SMS registration. Include also your birthdate and birthplace.
Step 2: Select your choices of area, hospital/clinic, specialization and doctor
Step 3: Download and print the Letter of Authorization (LoA) and your personalized membership card
10. Can I avail of medical services without a Letter of Authorization (LoA)?
No, you cannot avail of the consultation service without a LoA .
The LoA is the document that would inform the doctor that you have been authorized by PhilCare to have a consultation service.
You have to submit the 2 copies of the LoA to the doctor. He will forward one copy to PhilCare for his professional fee to processed and paid. And the other copy of the LoA for his reference.
11. Do I need to generate a LoA everytime I will avail of a consultation service?
Yes, a new LoA should be downloaded for every consultation service. An approval code will be indicated by the system per LoA extracted. The approval code indicates that PhilCare allows you to have the consultation service.
12. Is there a limit on how many consultation I can avail within a day?
There is no limit on how many consultations you can avail in a day . You just need to generate separate LoAs for the consultation services you would need.
13. Can I get LoA from PhilCare offices and PhilCare clinics?
We design that LoA should be self generated for it to be very convenient for you.
Please call our Customer Service Hotline at +63 (02) 462-1800; for outside Metro Manila (toll-free for PLDT): 1-800-1888-3230 for assistance if there is a concern on downloading an LoA.
PhilCare offices and clinics will only issue an LoA if the PhilCare website system is down, otherwise LoA must be self-generated.
14. Can I avail of any consultation service?
Enjoy the perks of all-around health and wellness by using it for regular check-ups or monitoring of existing conditions except for for consultations relating to maternity-related cases and cases related to all forms of behavioral disorders, developmental, psychiatric disorder and psychosomatic illness, whether congenital or acquired.
15. What is the procedure I need to follow for the dental consultation?
For the dental services availment, you just download and print the personalized consultation card and present this together with one valid ID to the dental clinic on the day of availment.
Same as for medical consultation, we advice you to set an appointment with the dentists.
16. Can I also request for other services example laboratory examinations etc.?
The consultation card covers only the consultation fee. Other services will not be paid by PhilCare
17. Do I need to pay any additional amount to the doctor if I just requested for consultation services?
No, PhilCare will already take care of the consultation fee. You should not pay any excess charges relating to the consultation service.